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If you are an authorized senior manager who will be responsible for administering other user accounts in Facility Online Services and you have not yet pre-registered, please click below to download our Pre-Registration form. The form will give you instructions on how to pre-register.

To be eligible for Facility Online Services, your facility must be a participating provider in Empire's network and operate in our geographic service area. If you are attempting to register from outside Empire's service area or do not participate in our network, we will be unable to process your application.

Please contact your local BCBS plan for connectivity options to Empire.

Welcome to hassle free service with Facility Online Services. This site has been designed to assist Hospitals and Facilities with patient care management. Currently, you can view EOB's, Create Precertification's, Utilization Reports and access Empire information. To access patient eligibility, benefits and claim status in real-time, please visit www.availity.com. You are required to register to use these services.

If you have already pre-registered for Facility Online Services, please click “Register” below to continue with super user registration.

If your manager has provided you with a temporary log in ID and password for Facility Online Services, please click “Log In” below.

Minimum Requirements
The following computer configuration and settings will allow for optimal site performance.

Microsoft Internet Explorer 5.5 or higher
Netscape Navigator 6.0 or higher
(your browser must have 128-bit encryption support for enhanced security)
800 x 600 resolution
56k or faster Internet connection

Technical Help
If you need assistance registering for Facility Online Services you may click Help after you accept the Terms and Conditions, and a Technical Support Specialist will assist you through the Registration Process.

Concerned about confidentiality? You are protected by our privacy policy detailed in the Website Privacy Policy.